Sustainable impact with smart analytics

Build scalable analytics solutions for customer engagement and IOT digital transformation

Build actionable solutions that truly impact your business

20%

Increase in product conversion rate

with personalized messaging that guides customers through the initial phases of product use

2X

Increase in customer engagement

with AI automation that detects product issues and triggers custom recommandation

10%

Decrease in customer churn

with early risk detection and personalized attrition prevention campaigns

Our Case Studies

Lower customer churn with early risk detection and personalized attrition prevention policy

Personalize digital customer journey to drive site engagement and sales

Auto-detect key issues and trigger personalized communication

DATA SOURCES

ACTIVATION

Unified customer view

Connect digital, offline, product and other live data sources for real-time 360 unified customer view

AI Automation

Detected drop in usage

Predicted churn

Personalized intervention

AI algorithms detects key customer issues and trigger personalized intervention
Customer engagement
Product issues
Orders and product portfolio
Customer engagement
Customer Usage
Personalized text
Personalized email
Outbound call
API call
Chat Bot

Personalize customer engagement with WebsoftIOT

Connect live data, predict customer behavior and trigger personalized messaging across channel

Operationalize exceptional customer experiences

Unified Customer Data

Unified Customer Data

Integrate live customer data for a holistic view of your customers

Real-time Decisioning

Real-time Decisioning

Monitor and predict customer behavior to drive actionable insights

Orchestrate & Automate

Orchestrate & Automate

Operationalize with the front-line applications to deliver personalized customer experiences

Test, Learn & Optimize

Test, Learn & Optimize

Design and conduct experience tests with closed loop measurement and iterative learning to optimize customer experience

Our Team Meet Our Leadership Team

Unified Customer Data

Dawid Gurga

Founder & CEO

Real-time Decisioning

Dibyendu Biswas

Partner & CTO

Contact Us